Michael Serio
Seeking to continue my career in the sports industry
Naperville, Illinois USAAbout
Avid sports enthusiast with sales, marketing and customer relations experience gained by working for professional sports organizations, including the Chicago Cubs, Chicago Blackhawks, Chicago Bears, and Windy City Bulls. Able to identify and create an instant connection with potential customers and “close the sale.” BS in Marketing.
Experience
Account Executive
Oct 2018 - Oct 2020
• Generated new clients and retained current clients; sold season tickets, group packages, and premium ticket packages.
• Provided exceptional customer service to our fans both over the phone and in person.
• Created and maintained strong relationships with clients, both new and existing.
• Assisted in the generation of theme nights.
Marketing Street Team Member/ Gameday Intern
Sep 2018 - May 2019
• Served as a representative of the Chicago Blackhawks Organization.
• Assisted with set up and tear down at Blackhawks events.
• Interacted with fans of all ages at games, events, etc.
• Assisted the community relations and marketing/ sales department during games and off-site events.
50/50 Raffle Sales Member
Jul 2018 - Oct 2018
• Sold raffle tickets and generated funds to support Cubs Charities.
• Managed large sums of money while giving accurate change back in fast-paced environment.
• Tend to fans throughout the stadium who were looking to purchase raffle tickets.
Fan Services Representative
Jul 2018 - Feb 2019
• Created a safe and fun experience for fans at the game.
• Managed needs and questions of all fans in attendance.
• Assisted in various projects as needed.
• Reported inappropriate behavior and maintain a safe and fun environment for attendees.
Admission Supervisor
Mar 2018 - Jan 2019
• Managed and oversaw daily operations such as admissions desk, concession stands and attendees.
• Met with guests for customer service needs, such as medical equipment and various questions and concerns.
Education
Marketing
- Bachelors
Aug 2013 - Dec 2017
Graduated from Illinois State University with a Bachelors in Marketing. During my academic career I took both sports marketing and sports management courses.
