Cedis Sykes
I want to turn my love of sports into a career.
Detroit, Michigan USAAbout
As an Account Manager with Automation Alley, Cedis Sykes is responsible for sales and engagement for governments and associations. He also manages accounts for professional service and manufacturing companies. Cedis has 5 years of call center and sales experience managing customer relations with Frito Lay and LA Fitness. He has a Bachelor's degree
Experience
Account Manager
Jan 2020 - Present
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive
sponsors
• Ensure the timely and successful deli
Team Lead
Dec 2018 - Nov 2019
• Hiring, training, and preparing call center representatives to respond to customer questions and
complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and
policies.
• Answering agent questions regarding best practices or difficult calls.
• Id
Team Lead/Supervisor
Feb 2018 - Dec 2018
• Hiring, training, and preparing call center representatives to respond to customer questions and
complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and
policies.
• Answering agent questions regarding best practices or difficult calls.
• Id
Corporate Account Specialist/Distribution Center Liaison/Billing Admin
Sep 2017 - Feb 2018
Keeping records of sales via Excel
• Reaching out to various corporate accounts to place orders
• Direct contact with corporate office
• Placing orders for corporate accounts
• Transfer account information from email to Excel spreadsheet
• Work with Distribution Centers to ensure orders are flowing
• Work with Distribution Centers to verify if ther
Sr Advocate
Mar 2015 - Sep 2017
• Handling escalated customer service calls.
• Assisting with daily operations.
• Manage KPI .
• Review Team Member quality performance and prioritize counseling and re-training as needed.
• Maintain extreme visibility on the floor with teams and be accessible to the Team Member and Team
Leads the majority of the time.
• Provide Team Members with p
