Brittany Hooks

Shadow director and assistant director of sports compliance

• Provide customer service to all guests. • Assist general manager with managing all employees. • Perform accounts receivable/payable and weekly payroll. • Assist with compliance and regulatory and ordering of office supplies. • Created repair orders for service advisors. • Responded to inquiries related to vehicle completion. • Scheduled cus

• Assisted with daily duties for rehabilitation patients while shadowing a certified Physical Therapist. • Maintained office cleanliness.

• Greeted all incoming members; Answered all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages. • Processed all transactions through POS. Assisted patrons with membership sales. • Handled member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or chang

• Assisted in daily duties involving injury prevention, evaluation, treatment, taping and rehabilitation of student athletes. • Shadowed a certified Athletic Trainer. Organized equipment for all sporting events.

• Provided customer service to all participants in activities and programs including checking in members and guests into Athletic Center. • Responded to inquiries related to programs, services and special events. • Distributed recreation and fitness equipment to customers. • Monitored facility activities for participant compliance with health and