Solar Bears Guest Services
Orlando, FL
Sports Services
Posted/Updated: 07/15/18
Job Summary
Requisition Number 18-0091
Post Date 7/11/2018
Title Solar Bears Guest Services
Location RDV Sportsplex
Closing Date 7/25/2018
Description JOB SUMMARY
Manage the Guest Services desk during all home games.
JOB RELATIONSHIPS
- Reports To: Event Presentation & Marketing Manager
- Indirectly Reports To: Director of Marketing
GAME/EVENT RESPONSIBILITIES
- Game night responsibilities: Yes
- Approximate number of games worked per season: ALL HOME GAMES
- Event night responsibilities: No
- Approximate number of events worked per season: None
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist guests with any questions they have during games.
- Direct fans on how to earn and redeem app rewards points.
- Address customer complaints and relay necessary information to full-time staff.
- Makes minor decisions and the use of some judgement.
- All other duties as assigned.
PHYSICAL REQUIREMENTS
- No physical requirements
QUALIFICATIONS
- High School graduate or equivalent experience required.
- Previous customer service experience required.
- Proficient in all Microsoft Office products and other related computer skills required.
- Ability to meet tight deadlines and work well under pressure.
- Strong organizational skills, time management skills and attention to detail required.
- Strong verbal and written communication skills with an emphasis on business writing skills.
- Ability to prioritize and manage multiple tasks/projects.
- Ability to work independently without supervision, be self-directed and demonstrate initiative.
- Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
- Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
- Exhibit good judgment and decision-making skills.
- Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.
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