Facility Operations Manager
This position has been filled - Job#: 453358018
Life Time Fitness
Charlotte, NC
Administration/Management
Posted/Updated: 12/04/17
Charlotte, NC
Administration/Management
Posted/Updated: 12/04/17
Job Summary
Job Description - Facility Operations Manager (CHA05054)Job Description
Facility Operations ManagerCHA05054
Description
Our Facility Maintenance team is responsible for: keeping our clubs clean, well maintained and safe; making sure all exercise equipment is working properly; and providing a positive experience for our members and guests. No two days will be the same, and you'll likely experience a variety of slightly different challenges each day in a high-energy, health club environment. A positive attitude is a plus.
Duties & Responsibilities
Member Experience
- Ensures staff continually keeps locker rooms, fitness floors and common areas clean, tidy and welcoming at all times
- Ensures towels and amenities are properly maintained and present
- Ensures staff is courteous to members and respectful of their privacy in the locker rooms
- Works alongside staff to complete tasks thru leading by example to improve members experience
- Connects with all members to ensure that they are enjoying their experience
- Proactively interacts with members to gather feedback
- Responds to member feedback with urgency and provides follow up communication with solutions
- Routinely and repetitively lift more than 20 pounds
Sales & Promotion
- Promotes Life Time programs, products, and services
- Ensures Operations staff responds to member questions using extensive knowledge of Life Time products, services, policies, and procedures
Financial & Budgetary
- Responsible for maintaining the monthly, quarterly and annual department budget
- Submits monthly financial reports to the General Manager
- Completes operations payroll and ensures labor costs fall within budgetary guidelines
Managerial & Supervisory
- Oversees maintenance and repair projects of the club
- Maintains communication with all departments to monitor cleanliness and equipment condition
- Responsible for training staff through orientation, direction, and feedback
- Makes hiring, promotion, disciplinary, and termination recommendations to the General Manager
- Recruits and interviews for Operations department
- Coach, manage and schedule up to 40 team members
- Utilizes incident reporting system to record emergencies and communicates with General Manager and Area Director accidents and injuries to supervisor as soon as possible
Qualifications
Education & Experience
- High school diploma or GED
- College degree in business, hospitality, or related field preferred
- One-year Management experience
- Building operations experience
- Health and Fitness operations experience preferred
Licenses / Certifications / Registrations
- CPR/AED certification required within the first 30 days of hire
- Aquatic Facilities Operator Certification (AFO)
- Certified Pool Operator license (CPO) within 6 months of hire
Benefits
All Life Time Team Members receive:
- Complimentary Life Time membership
- Team Member discounts for Life Time products & services
Additional Full Time Benefits
- Medical, Dental, and Vision Plan
- 401(k) Retirement Plan
- Industry-leading Education and Training
- Flexible Spending Account Dependent (day) Care Account
Compensation
- Salary plus Bonus
Primary Location
NC-Charlotte - CHR - Charlotte
Schedule
Full-time
Job Level
Manager with Direct Reports
Shift
Rotating
Travel
No
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