Supervisor, Food Operations-Pinks Hot Dogs & Ludo Bird
NBC Sports
Universal City, CA
Sports Services
Posted/Updated: 12/04/17
Universal City, CA
Sports Services
Posted/Updated: 12/04/17
Job Summary
Job Number 36446BRJob Title Supervisor, Food Operations-Pink's Hot Dogs & Ludo Bird
Business Segment Parks & Resorts
Sub-Business USH Food
Posting Category Theme Parks
About Us Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood's team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It's a big universe, where do you fit in?
Career Level Experienced
Country United States
State/Province California
City Universal City
Responsibilities Summary
Responsible for assisting with the Supervision of the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
The Supervisor is responsible for ensuring that the food served and guest service provided, meets or exceeds standards of excellence at all times. While this position will report to the Manager, this position is responsible for setting the expectations for all team members to maximize productivity. This individual must be able to work effectively with limited supervision and demonstrate leadership in order to motivate others.
Essential Functions
- Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Company policies and procedures.
- Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
- Supervises all hourly staff, provides work direction, performance reviews, and coaching to team.
- Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists.
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
- Responsible for supervising employee's workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
- Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
- Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
- Maintain a clean, safe and professional work area.
- Ensure proper hiring, and training content is maintained.
- Ensure the workforce is trained and proficient at operating venue.
- Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
- Performs other duties as assigned
Qualifications/Requirements - High School diploma or GED required
- Minimum 2+ years management / Supervisory experience, managing high volume quick service or casual dining restaurants with 15+ employees.
- Must have a flexible schedule to meet the needs of a 24/7
- Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
- Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind.
- Strong customer service, interpersonal and organizational skills.
- Must be willing to work in Universal City, CA
- Must be willing to submit to a background investigation
- Must have unrestricted work authorization to work in the United States
- Must be 18+ years or older
Desired Characteristics - Associate or Bachelor's degree (or equivalent) in hospitality management or business administration preferred.
- Experienced in Quick Serve or Casual dining Restaurant experience preferred.
- Proficient in MS Word, Excel, food related Point of Service and inventory systems.
- Able to provide creative solutions to guest situations.
- Ability to work in a high pace environment.
- Previous experience with creating and managing budgets.
- Previous experience with scheduling restaurant labor & staffing needs to operate an efficient business.
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