Retail Program Seller
This position has been filled - Job#: 453353622
Cleveland Indians
Cleveland, OH
Sales
Posted/Updated: 12/11/17
Cleveland, OH
Sales
Posted/Updated: 12/11/17
Job Summary
| Description | PRIMARY PURPOSE: Part-time Seasonal position that supports sales of program selling at Progressive Field and promotes a positive image of the Cleveland Indians organization. RESPONSIBILITIES & DUTIES: Sales/Fan Satisfaction • Maintain the “Image of Champions” to maximize sales opportunities and ensure fan satisfaction. • Practice the START and HEART service model • Create enthusiasm and promote program sales by “hawking”. • Strives to achieve program sales goal. Operations/Loss Prevention • Sole responsibility for all assigned merchandise and cash. • 100% compliance to policies and procedures of the Merchandising Department and the Cleveland Indians. Assume additional responsibilities as directed by Supervisor and management team. • 50/50 Raffle Sales • Vendor in stands selling souvenirs • Sales Associate in retail locations • Stock and DC processor |
| Requirements | DEPARTMENT REQUIREMENTS: • Walks and/or stands for entire shift. • Effective communication with both co-workers and guests. • Ability to work with multicultural populations and a commitment to fairness and equality. • Frequent bending, stooping, reaching and lifting. • Ability to lift and transport items up to 55 lbs. • Previous sales experience preferred, but not required • Public speaking experience preferred, but not required ORGANIZATION REQUIREMENTS: • Reads, speaks, comprehends and communicates English effectively in all communications. • Represents the Cleveland Indians in a positive fashion to all business partners and the general public. • Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirements. • Ability to develop and maintain successful working relationships with members of our seasonal staff & Front Office. • Ability to act according to the organizational values at all times. • Ability to sit or stand for an entire shift. • Ability to work irregular hours and hours, including holidays and weekends. • Ability to move throughout all areas and levels of the Ballpark. • Ability to work in a diverse environment. • Ability to learn and implement the following Customer Service initiatives to your daily duties: o Ability to Smile and greet each guest warmly o Ability to tell your name, role, and what to expect to each guest requesting assistance o Active listening and assist all guest to Progressive Field o Ability to THANK each guest |
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