Part-Time Community Coordinator
This position has been filled - Job#: 453321904
Dallas, TX
Health/Fitness/Rec.
Posted/Updated: 07/23/17
Job Summary
The Community Coordinator position requires approximately 5-15 hours per week for each WAKA league you are assigned during the league’s season. A minimum of 2 years of direct customer service experience is required. A background in sales, marketing, public relations or sports/recreation management is preferred but not required.
Community Coordinators will complete training through the Training Department as well as on-the-job training with their manager. Continual training and timely completion of stages is necessary to ensure customer service quality.
Responsibilities
- - Provide proactive customer service via face-to-face, phone, and e-mail communication to players, league volunteers and team captains.
- - Attend all games, parties, charity events and volunteer committee meetings, both during and off-season.
- - Communication and management of WAKA processes including recruitment, registration, and the league volunteer committee (a group of players who jointly help coordinate the activities of a WAKA league).
- - Manage by review and approval of request and release of all league funds from the Finance Department to the League volunteer committee.
- - Manage multiple customer relationships including players, vendors, partners, and internal WAKA staff.
- - Provide reactive customer service by solving issues that may arise via phone, email or in person.
- - Order, inventory, and distribute league T-Shirts, and Referee Shirts through WAKA processes.
- - Weekly meetings with your Community Manager.
Additional Responsibilities Pre Season, During Season, and Post Season
- - Procure and secure field and bar partners for potential league(s) if not already in place and actively seek alternatives to allow for new league growth and/or replacement fields and bars.
- - Recruit potential players through WAKA best practices, including internet groups, proactive marketing in the community including bar visits and street teeming activities.
- - Manage the registration process for each league.
- - Manage bar relationship and communicate with league bars during the season to ensure player satisfaction, bar satisfaction, and a successful partnership.
- - Assist in regional event planning as needed.
- - Assist with Media Relations as needed.
- - Ensure all league contracts and league documents are properly filed with WAKA.
- - Marketing for growth of your assigned leagues utilizing WAKA approved flyers and player recruiting methods for upcoming seasons.
- - Research and secure playing fields for future seasons.
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