Manager, Premium Services

This position has been filled - Job#: 453364942

  Minnesota Twins
  Minneapolis
  Administration/Management
  Posted/Updated: 01/29/18

Job Summary

Description
RESPONSIBILITIES
  • Manages Premium Services staff, including scheduling, payroll and on-site supervision
  • Interviews and hires Premium Services staff and ensures that eligibility requirements are met and paperwork is complete prior to start of employment
  • Develops and conducts training programs for event staff
  • Creates and executes plans for procurement of supplies, equipment, and uniform parts for staff as needed, prior to and during the baseball season
  • Creates collateral materials and operating procedures for operation of Suite Level, Delta SKY360 Club, Thomson Reuters Champions Club, Budweiser Roof Deck, and other premium areas
  • Participates in client relations activities outside of events, and serves as the primary operational point of contact for premium customers and account administrators
  • Serves as a primary client relations representative, in association with Twins Sales and Concessions representatives, on event days for Premium area ticket holders
  • Serves as the Operations Department representative on the Twinsfest Event Committee
Requirements
  • Three to five years stadium, arena, hospitality industry or event management experience.
  • Supervisory experience required.
  • Exceptional leadership skills and ability to motivate staff.
  • Excellent interpersonal and communication skills, well organized and detail oriented.
  • Highly creative and enthusiastic.
  • Experience with ABI MasterMind software is preferred.
  • Ability to work extended hours, including evenings, weekends and holiday, as deemed necessary.

 Physical Requirements:

  • Must be able to lift 50 lbs.
  • Must be able to move around the facility for extended periods of time
  • Must be able to ascend/descend stairs
  • Must be able to operate a computer for extended periods of time


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