Guest Experience Lead

This position has been filled - Job#: 453367556

Job Summary

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

- Lead a team of over ten (10) Guest Experience Representatives in an area located in or outside of the stadium.

- Brief team members prior to going on post at every event ensuring that each team member is knowledgeable about event activities and prepared for the duties of his/her post.

- Prepare event day paperwork including team member assessments and post incident reports.

- Work both cooperatively with Management and independently to resolve any team member or patron-related issues.

- Understand the scope of the Reward & Recognition program to ensure that team members demonstrating Above & Beyond service are properly acknowledged.

- Coach team members on Guest Experience Program policies as needed.