Ticket Sales Internship

Job Summary

General Team Responsibilities:

• Expected to be available for all  home games and special events. Preparation will start the morning of each day
• If there is not a game on a weekday, you will be expected to attend office hours of 9AM-5PM each day
• Expected to participate in tarp pulls
• Every Intern will be required to perform as the mascot at least once during the summer
• Will act as an extension of full time staff and preform other duties as assigned

Description of Responsibilities: 

• Answering phones and directing customers to the appropriate staff member
• Fulfilling orders, ticket swaps, and voucher redemptions
• Working with our Ticket/CRM software to sell tickets over the phone and at the box office
• Delivering and pickup of tickets, and other general deliveries
• Informing customers of different seating options and ticket packages the team offers
• Working with ticket departments on servicing touchpoints. 
• Contacting qualified sales leads to generate ticket sales revenue through season ticket, group outings and mini plans
• Handling customer service and ticketing issues
• Attending/staffing additional outside events (community relations)
• Work in box office on game nights assisting fans with walk-up sales
• Performing other duties and responsibilities as assigned

Desired Skills and Qualifications:

• Availability to work all games and events 
• Must be a team player with strong leadership skills 
• Must be enthusiastic with a desire to work hard and have a positive “can‐do” attitude 
• Cash handling experience preferred 
• Customer Service & Management experience preferred
• Self‐ motivated and ability to take initiative 
• Skills with various power tools, and in different maintenance areas is a plus
• Proficient in Microsoft Office and Google Sheets
• The ability to work extended hours upwards of 14 hours and lift 50 lbs.
• Excellent communication skills, both written and oral
• Detail oriented and organized
• Competitive and committed
• Highly motivated with a desire to be successful
• Effective time management skills