Fan Experience Intern (Summer 2020)

Job Summary

• How to respond to guest and employee suggestions, questions, complaints or comments in an event day and follow-up setting

• How to supervise areas of the stadium and Fan Experience staff on game day and major stadium events 


• How to create event-specific communications and promotional material for fans and staff


• How to create and execute off-season staff engagement initiatives 


• How to create, organize and distribute content for game day, concerts and major stadium events 


• How to generate post-event reports for issue resolution and talking points for upcoming event day meetings


• How to train and prepare gameday staff for the upcoming season


• How to prepare the guest services booths and concierge desks for event day

• Must be eligible to receive college credit for the internship.


• 1 year of customer service experience


• Excellent verbal and written communication skills


• Available to work some nights, holidays and weekends

• Supervisory experience  


• Public speaking experience