Digital Guest Services Representative

  MLB Franchise
  Central Region
  Sports Media
  Posted/Updated: 01/23/19



Job Summary

Part-time/Seasonal

Job Summary: Monitors social media and digital communication platforms in real-time during Stadium games and major events to provide assistance and service recovery to guests.
 
Accountabilities:

  • Monitor live tweets, the texting assistance program, guest services email inbox, and other digital communication platforms during  games and Stadium major events

  • Respond to guest feedback and special requests via digital platforms while providing an outstanding customer service experience

  • Respond to guest services phone calls during games and events

  • Assist the Guest Experience Specialist with the review and responses of the Digital Gameday Experience Surveys during shift when needed

  • Assist the Guest Experience Specialist with entering  incident reports into ABIMM

  • Other items assigned as necessary

 
Requirements:

  • High school degree required.  Prefer candidate pursuing a college education and career in sports management, business or hospitality services

  • Must have good knowledge and operating skills with computer programs

  • 1 – 2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)

  • Must be available to work all home games remaining in the season

  • Professional demeanor and excellent verbal and written communication skills required

  • Must be team-oriented, extremely outgoing and motivated


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