Ticket Operations Manager
This position has been filled - Job#: 227
San Jose Sharks
San Jose, CA
Administration/Management
Posted/Updated: 01/20/20
San Jose, CA
Administration/Management
Posted/Updated: 01/20/20
Job Summary
TITLE: Ticket Operations Manager
POSITION TYPE: Full Time, Exempt
LOCATION: San Jose, CA
REPORTS TO: Director, Ticket Operations
POSTING DATED: December 6, 2019
Summary:
The Ticket Operations Manager will assist the Director of Ticket Operations with the management and supervision of all box office functions including staffing, cash control, event management and third party/vendor relations for all San Jose Sharks, Barracuda & SAP Center events.
Essential Duties and Responsibilities:
- Assist the Director with managing arena ticket office operations for approximately 150 sports and special events per year.
- Build and maintain events on the Ticketmaster Host and Archtics systems as assigned.
- Manage, train and develop all Ticket Operations Coordinators.
- Recruit, manage and supervise part-time ticket sellers.
- Review and perform balancing, depositing and reporting of ticket office receipts, as required
- Create and distribute ticket office sales reports.
- Direct creation and update of venue seating charts and distribute as needed.
- Implement all access control guidelines for each event.
- Assist with all product launches for all San Jose Sharks ticket packages.
- Assist in the creation and management of the annual department budget.
- Establish and review operational policies and procedures for ticket office operations.
- Act as chief liaison for vendors, customer service inquiries and escalated customer issues.
- Provide unsurpassed customer service to all guests visiting the ticket office.
- Determine and communicate Ticket Office Coordinators’ & Sellers’ schedules.
- Plan and execute Ticket Seller staff meetings as needed.
- Lead Ticket Sellers in guest relations initiatives.
- Interview and hire Ticket Sellers as approved by Director.
- Represent the department at weekly company management meetings and other
meetings as necessary.
- Other duties as deemed necessary or as directed.
- Assist SSE staff as deemed necessary or as directed.
Qualifications:
- Bachelor’s degree
- Minimum five (5) years computerized box office experience with at least 2 years in a
management capacity or any equivalent combination of education and experience.
- Advanced knowledge of all Ticketmaster systems with an emphasis on Ticketmaster Host. Archtics, AccountManager, TM One and TM1 Entry are also required.
- Significant successful compatible ticket office operations experience and business experience.
- Excellent skill in developing and managing department budgets.
- Strong math aptitude and ability to attend to detail.
- Proven effective management of multiple related areas.
- Demonstrate ability and experience developing and coordinating multi-faceted plans and issues.
- Proficient with Microsoft Office, with emphasis on Excel and Word.
- Demonstrate sound organizational, coordinating and personal interface skills.
- Demonstrate excellent written and verbal communication skills, including the ability
to successfully communicate with the public, other employees and vendors.
- Proven job reliability, diligence, and dedication.
- Must be flexible with working nights, weekends, and holidays.
- It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.
- Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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