Lead Retail Sales Associate

Job Summary

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints


• Direct, supervise and coach employees to engage in sales, inventory-taking, reconciling cash receipts and/or performing services for customers


• Examine merchandise to ensure that it is correctly priced and displayed; train employees on pricing and merchandising


• Functions as a role-model to ensure clients remain a top-priority


• Perform all duties of the Retail Sales Associate


• Perform other functions and activities as directed by the Store Manager


• Generate sales by recommending, selecting, and locating merchandise based on customer needs 

• High School Diploma or GED required


• 1 – 2 years of retail experience required


• 1 – 2 years of retail supervisory experience preferred


• Able to stand for extended periods (3 hours or longer)


• Able to communicate information effectively and use analytical skills to make decisions


• Able to troubleshoot/problem solve and remain calm in difficult situations


• Able to work with honesty and integrity in all decisions and actions


• Able to lead by example and encourage others to follow


• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness 


• Able to work well within a team environment, offering assistance and support to team members whenever necessary


• Able to work flexible hours, including evenings and weekends