Coordinator, Ticket Operations & Box Office

This position has been filled - Job#: 231

Job Summary

• Reconcile and maintain all financial reports associated with the Ticket Office.


• Manage Box Office and stadium entry, including staffing.


• Manage ticketing system and develop strategies to collect additional information.


• Generate reports based on promotions, sales, inventory, or any attribute as requested.


• Oversee Ticketing inventory. 


• Support Sales Team and Ownership with reports and database maintenance.


• Manage the cash control and Box Office reconciliation while actively collaborating with the procedures as requested by the Finance Department. 


• Ensure fulfillment of Tampa Bay Rowdies season, group, and individual ticket requests.


• Assist in implementation and creation of ticketing promotions. 


• Research issues concerning customer accounts, ticket printing, and digital purchases.


• Coordinate customer mailers throughout the year.


• Provide customer service on ticketing questions from individuals, season, group and corporate customers.


• Prepare all ticketing events, including account renewals and generating all ticketing invoices.


• Manage payment plan process and batch related duties.


• Create and manage invoices and ticket templates.


• Utilize all programs including Tickets.com products, ProVenue ticketing system, Microsoft Office and others related to ensure an efficient and fluid operation.


• Update senior management regarding best practices and new technology. 


• Knowledge of TDC and ProVenue preferred.