Service Resolution Specialist

  The Active Network/Active.com
  Saratoga Springs, NY
  Sports Services
  Posted/Updated: 07/23/17

Job Summary

The Active Network in Saratoga Springs is currently seeking Service Resolution Specialists.

RESPONSIBILITIES

Primarily responsible for assisting with escalated customer related issues with fluency and calmness.  Additional duties would also include resolution of customer related calls from DNR field staff, assisting with customer contacts for park closures, and offline fulfillment duties.  Applicants will be handling multiple projects/contracts. Applicants must be willing to work evenings and weekends. Person should have a strong desire to grow within the company.

EXPERIENCE REQUIREMENTS

Experience working with the public with an emphasis on customer service.  Strong computer and communication skills.

EDUCATIONAL REQUIREMENTS

High school diploma.  Some college education preferred.

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves sitting, walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical call center/office environment.

Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. EEO/AAP



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