We are seeking a talented Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Account Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team.
Skills & Requirements
Responsibilities:
Drive revenue through minimizing customer attrition and increasing sales to our base business of A and B accounts.
Meet and exceed assigned quota targets
Quote and sell software and services to existing customer accounts
Manage contract renewal for assigned book of business
Manage annual database setup for all databases tied to client accounts
Develop and maintain a business consultant relationship with client decision-makers
Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position as a leader in the Camps’ software market
Improving customer satisfaction and reducing attrition
Identify root causes of client ‘pain points’ and issues
Liaise between teams to facilitate resolution of technical issues
Early identification of at-risk clients and escalate potential risks or challenges to manager
Handle messaging and objection handling with clients regarding technical issues
Requirements:
Bachelor's Degree required
Proven experience and success in external client and/or project management, preferably in a software sales setting
Advanced communication (oral and written), objection-handling, and conflict management skills
Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint and Word preferred
Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
Ability to adapt and respond quickly to change
Demonstrated ability to prioritize and multi-task in a deadline-driven environment
Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
Resourcefulness
Ability to collaborate as a productive and active team member
Knowledge of the Youth and Educate market, particularly the Traditional, University and Sports Camp sub-markets
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