Guest Services Representative
This position has been filled - Job#: 453352334
Big Bear Lake, CA
Sports Services
Posted/Updated: 10/24/17
Job Summary
Representatives provide high level of focus on guest satisfaction through building guest relations and being attentive to guest needs.
We welcome those who want to be in a team environment, where values and principles are exemplified.
The key function is increasing guest retention and loyalty, effectively managing guest perception by being proactive and becoming a true support for the operational departments.
Flexible work schedule, various hours/days, including nights, and weekends.
REQUIREMENTS
The successful candidate will possess the following traits and abilities:
- Excellent customer service and communication skills
- Ability to read and comprehend instructions
- Able to exhibit sound judgement
- Able to work weekdays, weekends and holidays
- Ability to work independently or as part of a team
- Familiar with company policies and procedures and ability to determine course of action
NOTE: this position is based at the resort, in Big Bear Lake, due to the operational nature of the work.
Offers of employment may be contingent upon successful completion of a background investigation and a pre-employment physical screening.
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