Guest Services Representative

This position has been filled - Job#: 453352334

  Big Bear Mountain Resort
  Big Bear Lake, CA
  Sports Services
  Posted/Updated: 10/24/17

Job Summary

Representatives provide high level of focus on guest satisfaction through building guest relations and being attentive to guest needs.

We welcome those who want to be in a team environment, where values and principles are exemplified. 

The key function is increasing guest retention and loyalty, effectively managing guest perception by being proactive and becoming a true support for the operational departments. 

Flexible work schedule, various hours/days, including nights, and weekends.

REQUIREMENTS

The successful candidate will possess the following traits and abilities:

  • Excellent customer service and communication skills
  • Ability to read and comprehend instructions
  • Able to exhibit sound judgement
  • Able to work weekdays, weekends and holidays
  • Ability to work independently or as part of a team
  • Familiar with company policies and procedures and ability to determine course of action

NOTE: this position is based at the resort, in Big Bear Lake, due to the operational nature of the work. 

Offers of employment may be contingent upon successful completion of a background investigation and a pre-employment physical screening.



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