Financial Aid Coordinator

Job Summary

Financial Aid Coordinator

Location: Chicago, IL - Corporate HQ

Job Code: 741

# of Openings: 3

EEO Job Category: (5) Administrative Support Workers

Description

Financial Aid Coordinator



ABOUT NEXT COLLEGE STUDENT ATHLETE (NCSA)

NCSA is the world's largest and most successful collegiate athletic recruiting network. A wholly-owned subsidiary of Reigning Champs (www.reigningchamps.com), NCSA's team of more than 650 former collegiate and professional athletes leverages 17 years of exclusive data, proprietary matching algorithms, and personal relationships to connect tens of thousands of college-bound student-athletes to more than 35,000 college coaches nationwide across 31 sports every year. You can learn more about NCSA atwww.ncsasports.org.



Financial Aid Coordinator Job Details

The Financial Aid Coordinator at NCSA works in a variety of fast-paced environments on concurrent client engagements to provide quality customer service that promotes top quality client experience. This position is tasked with handling all inbound and outbound family calls, responding to client email requests to alter or cancel their membership, making necessary adjustments to client payment schedules and amounts, pro-actively working on projects to try and reduce the overall cancel percentage of families, and answering any incoming communications from families.

If you share the passion, energy and appreciation for what sports has done for you, are competitive and goal oriented, and are interested in making a difference in a family's life daily, you are in the right place.



Responsibilities

Provide support to families and diligently resolve membership concerns and inquiries in a timely manner
Maintain a heightened level of customer service while handling calls pertaining to collection issues, customer payments, and cancellations
Provide support to the Scout Force and Coaching Team on matters relating to payments and membership alterations
Handle incoming calls and voicemails to the NCSA Financial Aid Payments Queue in a helpful manner to overcome obstacles and retain clients
Provide high level customer service that promotes customer experience and decreases escalated cancel situation.
Meet with the Financial Aid Manager on a monthly basis to discuss strategic areas of improvement in work flow.
Focus on improving client experience and decreasing overall cancel percentages.
Make all necessary adjustments to client payment schedules and amounts.
Manage the Financial Aid Inbox and to respond to all communications in an appropriate and timely manner.
This Position reports directly to the Financial Aid Manager
Desire to be competitive with yourself to assist both clients and NCSA



Requirements

Bachelor's Degree strongly preferred
Former college athlete or coach strongly preferred
Prior experience with collections a plus
Exceptional time management skills
Outgoing personality with a great phone presence
Ability to work in a competitive, fast-paced environment
Solid understanding and experience of MS Office
Proven experience in customer service
Experience in inside sales preferred
Ability to prioritize, balance, and complete multiple daily tasks

Benefits

Medical, Dental, & Life Insurance
Pre-Tax Flexible Spending Account
401(k) Match Up to 3%
Parental Leave
Wellness Reimbursement Program
Online Health Assessments



National Collegiate Scouting Association LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state, and local laws.







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