Sales Services Supervisor

This position has been filled - Job#: 453365096

Job Summary

Overview

Want to love what you do in an environment that values learning and growth alongside other high performing individuals? If you answered yes, IMG Academy is hiring.

 

Our unique campus is dedicated to developing the next generation of leaders, champions and influencers.  We believe that each day is an opportunity to achieve dreams and inspire greatness.  As part of the IMG Family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness.  Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life.

We are seeking curious, caring individuals who align with our core values:

• Passionate Soul: Love what you do
• Open Mind: Never stop learning and growing
• Champions Spirit: Strive for greatness
• Helpful Heart: Lift up those around you
• Absolute Integrity: Always do the right thing

 

Responsibilities

Job Title:  Sales Services Supervisor

FLSA Status:  Non Exempt

Department:  Guest Services, Sales

Position Summary:  Responsible for overseeing sales services team.

 

 

Position Responsibilities

• Oversee Sales Service team
• Effectively communicate and provide excellent customer service to each guest upon registration
• Assist Manager with developing Sales Service procedures and policies
• Process and image incoming forms and inform guest of receipt
• Communicate to guest any missing documents or forms
• Communicate to guest any issues with the processing of the forms
• Manage and maintain forms e-mail and voicemail account
• Provide efficient and courteous service to each Academy guest
• Assist with missing forms during check in process
• Act as a secondary agent for guest requiring assistance
• Act as a secondary back up to the phone operator and Guest Services’ desk staff
• Adhering to all company policies, procedures and business ethic codes
• Other duties as assigned

 

Qualifications

Knowledge, Skills and Ability 

• Customer Service/Sales experience
• Proficient in the Microsoft Office Suite
• Highly organized with the ability to juggle multiple projects
• Ability to multi task in a fast-paced organization
• A superior work ethic
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills

Preferred Skills

• Master’s degree in Business, Sports Management or related field
• Experience playing, coaching or managing youth sports
• Bilingual

Physical Demands and Work Environment

• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required

Background Requirements

• Requires a background check upon offer
• Requires a drug check upon offer

 

EEO Statement

EOE, Disabled & Veterans