ORDER MANAGEMENT PROCESS MANAGER

The Marketplace Operations Process Manager at Nike is a strategic role responsible for capability building to enable sustainable and profitable growth for Nike. In partnership with global and geography stakeholders across the Nike matrix, this role is accountable for building and transitioning operations solutions that provide long term benefits in line with Nike’s Consumer Direct Offense.Specifically, this role will drive Touchless Order Management capability development and process improvements globally to increase productivity.

Accountabilities:

·Lead order management capability development across all geographies to automate manual processes and improve productivity

·With Process Director, lead global and geography capability network to deliver new capabilities

·Manage project timelines and deliverables across global and geo partners

·Gather requirements and create and communicate user stories to tech and business partners

·In collaboration with Product Owners, communicate and synthesize business needs across geo and cross-functional partners

·Coordinate global release management process for enterprise technology solutions on behalf of order management

·Proven process and operational experience, including Supply Chain, Logistics, Project Management, and Process Improvement with progressive responsibility

·Experience in highly cross-functional global business environment with the ability to effectively communicate and influence at various levels within a matrixed structure, including strong storytelling skills

·Proven track record of high-quality delivery results on time and within budget

·Project management experience, including Agile methodologies

·Self-directed and comfortable working in ambiguous environments

·Passionate about problem solving

·Change agent/change management mindset

·General SAP system knowledge, adept with systems and technology

·SAFe, Agile or Scrum experience desirable

·Strong financial acumen

·Bachelor’s degree required or additional 2 years of experience