Position Summary: Strategic sales and customer service leadership, development, and activation of Cycling Sports Group. Leads, motivates and develops the inside sales team to meet and exceed their revenue, profit targets, and service levels. Identifies opportunities for operational improvements, sales growth, new distribution, and new sales channels.
Financial Responsibilities/Scope
Responsible for sales revenue and profitability, assisting in collection and inventory maintenance of accounts, while working closely with CSG credit team. Responsible for adherence to expense policies and guidelines.
Responsibilities
- Manage the Cannondale and GT/Schwinn Inside Sales Teams
- Responsible for day- to-day and strategic operations of the Inside Sales Team
- Manage annual Customer Service and Sales budgets
- Annual, Quarterly, Monthly management of sales goals and projections
- Develop outbound/inbound telephone/electronic sales and service campaigns
- Provides updates to Sales Team(s) regarding upcoming sales initiatives
- Develop team selling protocol for OSR/ISR teams, including best practices; while embracing technology
- Monitor and measure daily performance with active resolution to goal achievement
- Establishes and measures short term and long term sales tactics and protocols
- Assists with Identifying, researching, and resolving all escalated dealer issues.
- Establish territory growth by implementing and tracking new distribution options.
- Develops and implements process improvements for all inside sales functions
- Works as partner with Regional Managers to deliver territory sales targets.
- Coaching and career development of the team
- Annual reviews
- Daily coaching
- Development Planning
- Deliver training curriculum
- Sales Operations Responsibilities:
- Assists with sales program creation
- Creates and edits sales materials for North American Sales Organization
- Provides updates to Sales Operations pertaining to dealer trends, industry challenges, and competitors programs.
- Manages all onboarding and on-the-job training for North American Sales
- Approves dealer credits, submitted by North American sales force
- Serves as CRM project team member
- Provides sales input to model year product selection and forecasting for GT and Schwinn brands.
- Act as task overflow support for Director of Sales Operations, as needed.
Essential Qualifications
- College degree and 5+ years managing call center, customer service or sales teams, or relevant experience
- Relevant experience in telemarketing, Independent bike dealer network, sporting goods industry
- Strong product knowledge of bicycle, AHA, and the US market
- Excellent verbal and written skills.
- Must possess good interpersonal/relationship skills – must cooperate and communicate effectively with co-workers, employees, managers and external parties.
- Knowledge of computers required including knowledge of Excel, Word, Outlook & Power Point.
- Ability to work in a team environment.
- Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
- Must be able to effectively work with a diversity of cultures.
- Must be willing to travel domestically and internationally as required
Beneficial Qualifications
- Prior industry or independent bike dealer experience
- SAP knowledge
- CRM Experience and knowledge
- Graduate degree in a Business or Marketing discipline.
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