Ticket Operations Manager
This position has been filled - Job#: 453366378
NHL Ticket Sales
Central Region
Sports Services
Posted/Updated: 05/23/18
Central Region
Sports Services
Posted/Updated: 05/23/18
Job Summary
Primary Functions:
- Process and support all group sales orders and campaigns
- Hire, train and schedule all part-time box office/game night staff members and departmental interns
- Interact and provide customers with answers to questions and resolve ticketing issues in person, over the phone, or via email
- Act as the point of contact for fans
- Prepare box office for operation including equipment setup, signage placement, and will call printing
- Certify accuracy of game night box office cash reconciliation
- Manage various full season, partial season and flex ticket member fulfillment duties as well as various customer service initiatives throughout the year
- Ensure operational efficiency is met
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