Ticket Operations Manager

This position has been filled - Job#: 453366378

  NHL Ticket Sales
  Central Region
  Sports Services
  Posted/Updated: 05/23/18

Job Summary


Primary Functions:

  • Process and support all group sales orders and campaigns
  • Hire, train and schedule all part-time box office/game night staff members and departmental interns
  • Interact and provide customers with answers to questions and resolve ticketing issues in person, over the phone, or via email
  • Act as the point of contact for fans
  • Prepare box office for operation including equipment setup, signage placement, and will call printing
  • Certify accuracy of game night box office cash reconciliation
  • Manage various full season, partial season and flex ticket member fulfillment duties as well as various customer service initiatives throughout the year
  • Ensure operational efficiency is met

 



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