Ticket Operations Coordinator

This position has been filled - Job#: 453366385

Job Summary

MINIMUM POSITION RESPONSIBILITIES:

- Manage all aspects of hockey box office operation and create, maintain and enforce high standards in customer service.
- Account for all ticket sales and establish and maintain seating plans. Coordinate all aspects of placement/payments of season tickets, flex packages and group accounts with sales account executives. Work directly with sales staff to ensure a timely and accurate processing of sales orders.
- Have thorough understanding of the Ticketmaster Arcthics & HOST systems.
- Set up Ticketmaster with all season games and vouchers; supervise and regulate the accounting and fiscal control of all monies, tickets and other valuables in the Box Office
- Prepare and supervise daily ticket deposits, cash and credit card deposits and daily audits; maintain accurate accounting records, and prepare post-game audits
- Handle game day ticket related customer service issues with season ticket holders, partial plans & groups.
- Maintain Arcthics database and provide sales staff with specific lead generation as needed.