Fan Experience & Talent Manager

This position has been filled - Job#: 453366495

NBA Franchise
Southeast Region
Administration/Management
Posted/Updated: 05/20/18

Job Summary

- Observe and coach staff/partners/employees on delivering legendary service through in-game/event observations and troubleshoot fan needs in-game when escalated to management.

- Train and schedule all premium event part-time staff who are responsible for effectively delivering legendary service to all NBA Team season ticket holders on three Premium levels (Event, Founders and Club level).

- Makes decisions guided by precedent and based on company policy.

- All other duties as assigned.

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