Customer Service Representative

This position has been filled - Job#: 453367631

  MLB Franchise Baseball Club
  Central Region
  Sports Services
  Posted/Updated: 06/20/18

Job Summary

Responsibilities:

  • Welcome guests.
  • Checks bags and purses at the entry of each gate.
  • Operate ticket scanner to ensure tickets are valid for game.
  • Secure gates to ensure guests do not enter the ballpark without a ticket.
  • Accurately review tickets to provide guests with directions to their seats.
  • Distribute in game promotional items during 2nd & 5th inning.
  • Safely operate and monitor escalators and elevators to ensure safety of guests.
  • Knowledge of upcoming promotions/events at the ballpark.
  • Provide general information for guests to improve their game day experience.
  • Assist with lost and found items.
  • Assist in the resolution of fan needs and complaints.
  • Notify supervisor of any accidents or incidents.
  • Check seating area for broken seats, trash, spills and lost items.
  • Resolve basic seat issues including guest relocations, duplicate tickets and disabled seating.
  • Visually monitor guests for prohibited items and respond accordingly.
  • Operate radio equipment to communicate with various areas of the ballpark.
  • Knowledge of ballpark and seating layouts, restrooms and emergency exits.
  • Enforce all ballpark policies.
  • Additional duties may be assigned.

 



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