Premium Member Services Representative

This position has been filled - Job#: 453373552

Job Summary

• Provide world-class customer service through proactive and strategic touchpoints with Premium Members 
• Meet and exceed clearly stated revenue and retention goals as well as daily/weekly/monthly activity minimums 
• Respond to client feedback via telephone, email, and texting in a timely manner
• Maintain detailed records of all correspondence, which will consist of phone calls, in-office and game day visits, and interactions at special events
• Thorough understanding and consistent use of CRM to track all customer interaction, and preferences
• Establish and maintain relationships with current and potential Premium Season Ticket Members
• Continuously look for ways to develop and grow new and existing customer relationships 
• Greet, Support, and Serve current and potential clients daily, at games, at off-site events, and special events 
• Directly responsible for and evaluated on a personal book of business, and retention thereof
• Serve clients at games, weekends and holidays as assigned
• Other Duties as assigned by the Director and Manager of Client Services 

• Ability to anticipate customer needs and provide customer wants
• Two to three years of direct customer service experience.
• Bachelor’s degree in Business, Sports Management, Marketing, Communication a related field, or equivalent job experience in a related field
• Excellent customer service, verbal and written communication skills
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
• Proficiency in Microsoft Office Suite including Word, Outlook, and Excel
• Experience with Archtics and/or CRM system is a plus
• Desire to build a career in the sports and entertainment industry.