Premium Member Services Representative
This position has been filled - Job#: 453373552
NFL Franchise
Northeast Region
Sales
Posted/Updated: 11/20/18
Northeast Region
Sales
Posted/Updated: 11/20/18
Job Summary
Responsibilities:
- Provide world-class customer service through proactive and strategic touchpoints with Premium Members
- Meet and exceed clearly stated revenue and retention goals as well as daily/weekly/monthly activity minimums
- Respond to client feedback via telephone, email, and texting in a timely manner
- Maintain detailed records of all correspondence, which will consist of phone calls, in-office and game day visits, and interactions at special events
- Thorough understanding and consistent use of CRM to track all customer interaction, and preferences
- Establish and maintain relationships with current and potential Premium Season Ticket Members
- Continuously look for ways to develop and grow new and existing customer relationships
- Greet, Support, and Serve current and potential clients daily, at games, at off-site events, and special events
- Directly responsible for and evaluated on a personal book of business, and retention thereof
- Serve clients at games, weekends and holidays as assigned
- Other Duties as assigned by the Director and Manager of Client Services
Qualifications:
- Ability to anticipate customer needs and provide customer wants
- Two to three years of direct customer service experience.
- Bachelor’s degree in Business, Sports Management, Marketing, Communication a related field, or equivalent job experience in a related field
- Excellent customer service, verbal and written communication skills
- Ability to work as a team player while being open and willing to learn
- Ability to work flexible hours including evenings, weekends, some holidays, and event nights
- Proficiency in Microsoft Office Suite including Word, Outlook, and Excel
- Experience with Archtics and/or CRM system is a plus
- Desire to build a career in the sports and entertainment industry.
How to Apply for Position:
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