Customer Success Representative

  Sports Technology Company
  Northeast Region
  Sports Technology
  Posted/Updated: 12/27/18



Job Summary

You will be responsible for developing customer relationships with baseball teams, players, and individuals that promote retention and loyalty. Your job will be to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This will require that you help execute a practice regiment that best utilizes our product and best fits the needs of the team or individual. You will need to be comfortable with the details of the product and be required to execute deployments and be the first level of defense for technical support.

A.   Establish Customer Regiment You will be responsible for customizing regiments and procedures that optimize the product value and customer experience. You will need to gather feedback and report back to the team. You will analyze customer data to identify patterns and improve procedures.

B.   Provide Technical and Product Support: As a Customer Success Representative you must know the company’s product inside and out. You will do the initial deployment setup for customers and will be the first line of technical support to customers. You will train customers on using the product. You will not be responsible for making sales, rather on educating customers on the flexibility and capabilities of our technology so customers are encouraged to continue using our services.

C.   Supervise Employees: In time and with growth within the company, you may also be asked to do basic human resource tasks such as hiring and training staff. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring new employees.

Skills Required:

A.   You should possess fantastic interpersonal skills and be strong leaders. You should be highly organized and have experience directing others. You will need to be an excellent communicator both orally and in writing.

B.   Proficient in Microsoft Office Suite, specifically Excel and PowerPoint. Experience with Customer Relationship Management (CRM) software is a plus.

C.   Technical aptitude and ability to learn software programs. Experience in the technical field, ideally operating within the sports industry.

D. Knowledge and interest in baseball, ideally having some pro sports background

E.   Experience with analyzing data


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