Director of Customer Retention and Engagement

  University (WA)
  West Region
  Administration/Management
  Posted/Updated: 02/14/19



Job Summary

 

The position will serve as a dynamic leader to ensure the success of the staff and ticket holders satisfaction.

 

Duties

  • Overseeing staff management, customer relations and development
  • Strategic planning
  • Recruiting, hiring, training of the team
  • Conducting of weekly training sessions
  • Planning, assigning and managing of daily metrics
  • Building of pleasant work environment
  • Managing of daily retention and fan engagement operations
  • Hands on support with service calls and appointment
  • Other related tasks

Qualifications

  • Bachelor's degree in sports management/business administration or related
  • 3 years of sports industry experience
  • MS Suite proficiency

 

 



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