Manager, Client Experience

This position has been filled - Job#: 453375816

Job Summary

Job Responsibilities:

• Drive department’s vision to cultivate enduring connections with season ticket holders
• Lead the annual renewal marketing plan including communication objective, key strategies and execution of tactics
• Lead a team of service-driven professionals by developing each individual’s skill set, motivating a high level of daily effort and crafting a culture of accountability
• Share best practices through targeted weekly training sessions tailored to the cyclical business calendar and identifying opportunities of improvement from the team
• Develop daily, weekly and monthly reports that showcase key insights into our business model
• Create and distribute surveys to identify what data is necessary to amplify our service delivery and work with team to acquire and utilize

 Requirements:

• Must have a passion for leading team members to deliver world-class levels of service
• Critical thinking and problem solving skills to support decision making 
• Proficient with computerized ticketing systems (Paciolan preferred)
• Previous experience utilizing a CRM system (Salesforce preferred)
• Meticulous attention to detail and ability to multi-task in fact-paced environment
• A minimum of 4 years of sales/service experience in the sports industry