Manager, Client Experience

  University (FL)
  Southeast Region
  Posted/Updated: 02/19/19

Job Summary

Job Responsibilities:

  • Drive department’s vision to cultivate enduring connections with season ticket holders
  • Lead the annual renewal marketing plan including communication objective, key strategies and execution of tactics
  • Lead a team of service-driven professionals by developing each individual’s skill set, motivating a high level of daily effort and crafting a culture of accountability
  • Share best practices through targeted weekly training sessions tailored to the cyclical business calendar and identifying opportunities of improvement from the team
  • Develop daily, weekly and monthly reports that showcase key insights into our business model
  • Create and distribute surveys to identify what data is necessary to amplify our service delivery and work with team to acquire and utilize


  • Must have a passion for leading team members to deliver world-class levels of service
  • Critical thinking and problem solving skills to support decision making 
  • Proficient with computerized ticketing systems (Paciolan preferred)
  • Previous experience utilizing a CRM system (Salesforce preferred)
  • Meticulous attention to detail and ability to multi-task in fact-paced environment
  • A minimum of 4 years of sales/service experience in the sports industry


How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Make Your Career Move Today!

Subscribe today and gain access to 48,235 jobs in the sports industry and Break Through!

Payment Details

Transaction Processing
*By joining, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Director, Information Technology
  Major League Soccer
  Southeast Region
  Posted/Updated: 03/19/19
  MLB Franchise jobs
  Southeast Region
  Posted/Updated: 03/18/19
Game Day Operations Assistant/Ball Kid Supervisor
  Soccer Team
  Southeast Region
  Posted/Updated: 03/18/19
Guest Services Event Staff Supervisor
  MLB Franchise
  Southeast Region
  Posted/Updated: 03/18/19
Box Office Manager
  Southeastern Center
  Southeast Region
  Posted/Updated: 03/18/19

Everything You Need to Land Your Dream Sports Job

Jobs In Sports offers all of the tools, statistics, and job information you need to start a career in sports.

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!