Manager, Client Experience

  University (FL)
  Southeast Region
  Administration/Management
  Posted/Updated: 02/19/19



Job Summary

Job Responsibilities:

  • Drive department’s vision to cultivate enduring connections with season ticket holders
  • Lead the annual renewal marketing plan including communication objective, key strategies and execution of tactics
  • Lead a team of service-driven professionals by developing each individual’s skill set, motivating a high level of daily effort and crafting a culture of accountability
  • Share best practices through targeted weekly training sessions tailored to the cyclical business calendar and identifying opportunities of improvement from the team
  • Develop daily, weekly and monthly reports that showcase key insights into our business model
  • Create and distribute surveys to identify what data is necessary to amplify our service delivery and work with team to acquire and utilize

 Requirements:

  • Must have a passion for leading team members to deliver world-class levels of service
  • Critical thinking and problem solving skills to support decision making 
  • Proficient with computerized ticketing systems (Paciolan preferred)
  • Previous experience utilizing a CRM system (Salesforce preferred)
  • Meticulous attention to detail and ability to multi-task in fact-paced environment
  • A minimum of 4 years of sales/service experience in the sports industry

 



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