Manager, Client Experience

This position has been filled - Job#: 453375816

  University (FL)
  Southeast Region
  Administration/Management
  Posted/Updated: 02/19/19

Job Summary

Job Responsibilities:

  • Drive department’s vision to cultivate enduring connections with season ticket holders
  • Lead the annual renewal marketing plan including communication objective, key strategies and execution of tactics
  • Lead a team of service-driven professionals by developing each individual’s skill set, motivating a high level of daily effort and crafting a culture of accountability
  • Share best practices through targeted weekly training sessions tailored to the cyclical business calendar and identifying opportunities of improvement from the team
  • Develop daily, weekly and monthly reports that showcase key insights into our business model
  • Create and distribute surveys to identify what data is necessary to amplify our service delivery and work with team to acquire and utilize

 Requirements:

  • Must have a passion for leading team members to deliver world-class levels of service
  • Critical thinking and problem solving skills to support decision making 
  • Proficient with computerized ticketing systems (Paciolan preferred)
  • Previous experience utilizing a CRM system (Salesforce preferred)
  • Meticulous attention to detail and ability to multi-task in fact-paced environment
  • A minimum of 4 years of sales/service experience in the sports industry

 



How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!
$1 for your First Week

Week-to-Week Premium Subscription - $9.95 per week after trial period - Cancel anytime.

Payment Details

*By joining JobsInSports.com, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.
Advertisement

Similar Jobs

Director of Digital & Social Media
  Professional Soccer Team
  Southeast Region
  Administration/Management
  Posted/Updated: 02/28/20
Manager, Guest Relations
  Sports & Entertainment
  Southeast Region
  Administration/Management
  Posted/Updated: 02/27/20
Public Safety Supervisor
  NHL Franchise
  Southeast Region
  Administration/Management
  Posted/Updated: 02/26/20
Kitchen Supervisor
  Baseball Team
  Southeast Region
  Administration/Management
  Posted/Updated: 02/26/20
Financial Analyst
  Sports Marketing/Sales Company
  Southeast Region
  Administration/Management
  Posted/Updated: 02/26/20

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!