Account Manager, Ticket Sales

This position has been filled - Job#: 453375856

  NFL Football Team
  Southeast Region
  Sales
  Posted/Updated: 02/18/19

Job Summary

Job Duties:

 

  • Responsible for selling full menu of ticket products including, season ticket packages, group tickets and nightly suite options
  • Generating prospects through cold calling, networking and face-to-face appointments
  • Manage assigned season ticket account to ensure renewal and provide exceptional customer service
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the team
  • Maintain computerized records of all touch points with clients and prospects in CRM system and ticketing system
  • Work assigned sales, promotional and team events during games and outside normal business hours

Job Qualifications

  • Undergraduate degree
  • Excellent communication skills, both written and verbal
  • Strong work ethic and drive to excel
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game days and outside events
  • Strong time management and organizational skills
  • Demonstrate ability to work independently and to self-motivate
  • Knowledge and passion for sales

Skills:

  • Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
  • Personal Accountability - Not afraid to make tough decisions, gains input from others and moves decisions forward in the organization; accountable for actions.
  • Results Oriented-Drives the team and the organization for results in order to improve bottom line performance
  • Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
  • Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.


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