CRM Database Intern

This position has been filled - Job#: 453375882

Job Summary

Essential Duties and Responsibilities:

•  Generate new CRM campaigns to drive revenue growth
• Assist with lead distribution and rep pipeline management
• Analyze and compile current campaign results, including revenue and efficiency
• Assist with CRM training and new staff onboarding
• Data entry into CRM system
• Assist with CRM and Tickets.com data cleansing efforts
• Assist in the implementation of new data sources into CRM
• Keep up-to-date on industry trends as they relate to CRM database management, customer segmentation, and technological advancements
• Responsible for working on a computerized ticketing system.
• Generate reports from ticketing system and Microsoft Excel.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:  

• Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business, Analytics, or related field preferred.
• Experience using a CRM system and/or ticketing database (preferred)
• Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications.
• Excellent oral and written communication skills. Good grammar, voice and diction.
• Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time.
• Ability to understand products and services, research and communicate information in a fast-paced environment.
• Office interns may work up to 40 hours per week.

 Physical Demands: While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.

Work Environment: Work is performed in a typical interior/office work environment and in a “game-day” environment with responsibilities where the employee may be exposed to weather conditions prevalent at the time. 
Hours may include nights, weekends and holidays.

Expectations:

• Adhere to MLB Team organization policies and procedures.
• Act as a role model within and outside the MLB Team organization.
• Performs duties as workload necessitates.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Meet department productivity standards.