CRM Database Intern

  The MLB Franchise LLC
  Central Region
  Sports Internship
  Posted/Updated: 02/18/19



Job Summary


Essential Duties and Responsibilities:

  •  Generate new CRM campaigns to drive revenue growth
  • Assist with lead distribution and rep pipeline management
  • Analyze and compile current campaign results, including revenue and efficiency
  • Assist with CRM training and new staff onboarding
  • Data entry into CRM system
  • Assist with CRM and Tickets.com data cleansing efforts
  • Assist in the implementation of new data sources into CRM
  • Keep up-to-date on industry trends as they relate to CRM database management, customer segmentation, and technological advancements
  • Responsible for working on a computerized ticketing system.
  • Generate reports from ticketing system and Microsoft Excel.
  • Perform other duties as assigned.


Knowledge, Skills and Abilities:  

  • Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business, Analytics, or related field preferred.
  • Experience using a CRM system and/or ticketing database (preferred)
  • Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications.
  • Excellent oral and written communication skills. Good grammar, voice and diction.
  • Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time.
  • Ability to understand products and services, research and communicate information in a fast-paced environment.
  • Office interns may work up to 40 hours per week.

 Physical Demands: While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.


Work Environment: Work is performed in a typical interior/office work environment and in a “game-day” environment with responsibilities where the employee may be exposed to weather conditions prevalent at the time. 
Hours may include nights, weekends and holidays.

Expectations:

  • Adhere to MLB Team organization policies and procedures.
  • Act as a role model within and outside the MLB Team organization.
  • Performs duties as workload necessitates.
  • Demonstrate flexible and efficient time management and ability to prioritize workload.
  • Meet department productivity standards.

 



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