Club Host

This position has been filled - Job#: 453375950

Job Summary

Responsibilities:  

• Prepare Club venues prior to opening; maintain appearance of lobby areas at all times.
• Greet members and guests, scan game tickets and accurately complete the check-in process. 
• Develop detailed knowledge of Club membership policies and procedures, Club venues, food and beverage offerings in each venue, and upcoming events; accurately communicate this information to members. 
• Develop rapport with members and their guests; provide prompt, courteous and complete service of requests. 
• Manage dining reservation system: check-in reservations, escort members to their reserved areas, take future reservations.
• Monitor Game Room inventory and ensure proper functioning of games and equipment; communicate issues immediately.
• Assist Event Program Manager with set-up, execution and breakdown of private event rentals.

 Skills and Qualifications:

• Minimum of two years experience in a club, hospitality or special event industry setting. 
• Demonstrated experience in customer service.
• Professional appearance and polished etiquette. 
• Excellent verbal communication skills with proven ability to manage complex situations.
• Detail oriented with the ability to work efficiently in a high-stress environment.
• Flexibility to work non-traditional hours on weeknights, weekends and holidays according to the Giants home game and private event schedules.
• Ability to remain standing for extended periods of time. 
• Club Management or Hospitality major preferred; knowledge of Club Management System a plus.