Club Host

  Western Baseball Franchise
  West Region
  Sports Services
  Posted/Updated: 02/20/19



Job Summary

Responsibilities:  

  • Prepare Club venues prior to opening; maintain appearance of lobby areas at all times.
  • Greet members and guests, scan game tickets and accurately complete the check-in process. 
  • Develop detailed knowledge of Club membership policies and procedures, Club venues, food and beverage offerings in each venue, and upcoming events; accurately communicate this information to members. 
  • Develop rapport with members and their guests; provide prompt, courteous and complete service of requests. 
  • Manage dining reservation system: check-in reservations, escort members to their reserved areas, take future reservations.
  • Monitor Game Room inventory and ensure proper functioning of games and equipment; communicate issues immediately.
  • Assist Event Program Manager with set-up, execution and breakdown of private event rentals.

 Skills and Qualifications:

  • Minimum of two years experience in a club, hospitality or special event industry setting. 
  • Demonstrated experience in customer service.
  • Professional appearance and polished etiquette. 
  • Excellent verbal communication skills with proven ability to manage complex situations.
  • Detail oriented with the ability to work efficiently in a high-stress environment.
  • Flexibility to work non-traditional hours on weeknights, weekends and holidays according to the Giants home game and private event schedules.
  • Ability to remain standing for extended periods of time. 
  • Club Management or Hospitality major preferred; knowledge of Club Management System a plus. 

 



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