Director, Hotels and Hospitality

This position has been filled - Job#: 453376237

  NHL Franchise
  Northeast Region
  Administration/Management
  Posted/Updated: 02/26/19

Job Summary

SUMMARY 

This position is responsible for the planning and execution of hotel and hospitality operations at NHL meetings and events. The Director, Hotels and Hospitality will be assigned to select large scale events (e.g. All-Star, Winter Classic, Stadium Series, Stanley Cup Final, Draft) as well as executive and departmental meetings. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Negotiate hotel contracts and secure appropriate rates, room blocks and special concessions. Work in conjunction with NHL Legal to negotiate all legal terms and obligations.
  • Develop room blocks and manage audience hotel assignments.
  • Develop RFPs for future events and review incoming event bids.
  • Conduct hotel site visits in host cities.
  • Allocate rooms to internal audiences and coordinate reservation requests.
  • Manage rooming lists and confirmation reports.
  • Secure and allocate function space and manage the set-up of on-site offices, meetings and hospitality events.
  • Manage guest lists, event correspondence and hotel room inventory using internal guest management system.
  • Oversee on-site sponsor activation.
  • Ensure appropriate billing arrangements and invoice reconciliation. 



FOOD & BEVERAGE FUNCTIONS

  • Manage all requests for on-site food and beverage.
  • Work with venue caterer to confirm catering locations, secure appropriate staffing and ensure on-time delivery.
  • Choose menus for back of house, media, network and sponsor catering areas.  Work with partnership marketing to confirm product offerings.
  • Coordinate the order and delivery of Value-in-Kind product.
  • Allocate hospitality space and manage set-up, tear-down and change-overs as required
  • Secure necessary vendors including caterers, decorators and A/V suppliers.
  • Work with venue caterer to develop special event menus for premium service areas. 


MISCELLANEOUS 

  • Work with member clubs, venues, host cities, vendors and other NHL departments in the planning and execution of all assigned projects.
  • Other departmental-related duties as assigned.

 QUALIFICATIONS

  • The ideal candidate will have a bachelor’s degree and at least a minimum of 8 to 10 years of hotel event management experience. 
  • This role requires and individual with extensive experience in hotel contract negotiation, hotel operations and room block management. They should have a demonstrated ability to plan and execute high level events from concept to completion as well as the demonstrated ability to plan food and beverage functions. 
  • Strong analytical skills and advanced computer skills required. The ideal candidate will have experience managing full-time staff as well as vendors and seasonal employees.
  •   Must be highly organized, creative and multi-task oriented with excellent written and verbal communication skills. 
  • Must be able to work well in a publicly-visible, high pressure and deadline-oriented environment. 
  • Must be able to maintain a positive, team-oriented attitude within the department and the company-at-large, as well as with guests, vendors and our fans in the face of working long hours and weekends. 
  • This position requires extensive travel within the United States and Canada (including weekends and some holidays).
  •  When applying, please be sure to include a cover letter with your 


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