Receptionist- Performance Institute

This position has been filled - Job#: 453376379

  Martial Arts Organization
  West Region
  Sports Services
  Posted/Updated: 03/05/19

Job Summary

Position Summary: The Athlete Services Assistant is the first employee to interact with guests, either in-person or on the phone, at the Performance Institute.

This position assists in scheduling arriving guests, welcomes them to the facility, checks them in, lets the appropriate Performance Institute personnel know that they have arrived, and ensures the guests’ comfort while they wait. The Athlete Services Assistant also provides exemplary customer service to callers over the phone. 

Responsibilities: 

  • Welcomes guests to the Performance Institute by greeting them and assisting them with their needs.
  • Checks guests in.
  • Informs appropriate Performance Institute staff of the arrival of guests and makes the guests feel welcome while they wait.
  •  Schedules guest appointments.
  • Assists with ordering, receiving, stocking and distributing office supplies.
  • Maintains the appearance of the Performance Institute reception area.  Ensures that it is clean and safe. 

Skills & Experience: 

  • Local candidates preferred.
  • 2 or more years of previous reception experience.
  • Polished and professional demeanor.  
  • Positive, service-oriented personality.
  • Excellent interpersonal skills, superb listening and follow up abilities.
  •    Ability to work independently.
  • Ability to multi-task and handle the needs of guests and callers simultaneously in a calm, professional manner.
  • Excellent attention to detail.
  • Ability to maintain discretion and confidential information.
  • Excellent proofreading and grammatical skills.
  • Working knowledge of Microsoft Excel, Word and Outlook.

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  •    Requires close vision and the ability to adjust focus.  Additionally the ability to distinguish letters, numbers and symbols is necessary.
  •     Frequently required to sit, talk, and hear.
  • Occasionally required to stand, walk, reach and bend.
  • Must have the ability to use hands and fingers to operate, handle, or feel objects, tools, or controls.
  • Ability to reach with hands and arms.
  • Occasionally lift and/or move up to 40 pounds.

Work Conditions:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderately quiet.
  • The work environment is primarily indoors.

Important Notices:

  • This job description is not an exclusive or exhaustive list of all job functions that an Employee in this position may be asked to perform from time to time. 
  • Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the company.  


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