Director, Ticket Operations

This position has been filled - Job#: 453376463

  Western Hockey Franchise
  West Region
  Administration/Management
  Posted/Updated: 03/04/19

Job Summary

Job Summary: The team is seeking the best and brightest candidates to join its business team and are currently looking for an experienced candidate to fill the role of the Director of Ticket Operations. The Director of Ticket Operations is responsible for the oversight and management of the team’s box office, including the execution of the organization’s overall strategy regarding all ticketing sales and service efforts. She/he will be responsible for training, motivating and mentoring the ticket operations staff.

Job Responsibilities:

  • Developing and executing the most up to date, technologically advanced practices related to ticket operations
  • Playing an integral role in the execution of all revenue-generating and ticket-centric business plans and operations
  • Providing overall leadership and overseeing ticket operations coordinators, day of game box office staff and interns
  • Reporting key metrics and sales reports on a daily basis and upon request from senior leadership
  • Acting as the primary liaison between team and ticketing vendor
  • Collaborating with senior management to process full season, partial, group and single game ticket sales and ensure delivery of tickets occur in a timely manner
  • Working closely with the Database Marketing Manager on CRM/Database initiatives 

Qualfications: 

  • Deep understanding of the ticketing system with ability to train and educate ticket operations, ticket sales/service and premium seating in order to maximize efficiencies and capabilities
  • Experience working with ticketing systems such as AXS or Ticketmaster
  • Experience working with CRM systems
  • Completion of a Bachelor’s degree in business/sales/marketing/sports management or similar concentration
  • Experience with team ticket operations and management 

Preferred Qualfications:

  • Completion of a Master’s degree
     


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