Training and Development Specialist
This position has been filled - Job#: 453376470
Northeast Region
Sports Services
Posted/Updated: 03/04/19
Job Summary
Job Summary: We are seeking a Training and Development Specialist to work from our Office who will be responsible for the development and implementation of organization-wide training programs. The responsibilities will include conducting internal and external training, both remotely and in-person at various locations, including client sites, office locations, and user conferences. This position will also maintain a knowledge base library containing documentation and recordings accessible to both internal and external users of our products. The Training and Development Specialist must develop a thorough understanding and knowledge of all products, including existing functionality and new enhancements.
Job Responsibilities:
- Interpreting technical material and software documentation
- Providing training, both in person and remotely as needed, for clients and internal staff
- Customizing the training agenda to meet trainee needs
- Preparing data and materials for training
- Assisting with the creation and execution of remote learning sessions for clients and staff highlighting new and underused functionality
- Creating and maintaining documentation
- Reviewing product enhancements and assisting with training
- Performing system tests, analysis, and configuration to ensure system is in excellent running order
- Advising clients and internal staff on how to best use ticketing systems to meet a client’s business needs
Qualifications:
- Completion of a Bachelor’s degree
- Proficient in the use of training delivery methods
Preferred Qualifications:
- Experience with ticketing software
How to Apply for Position:
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