Membership Development Specialist Representative

This position has been filled - Job#: 453376669

Job Summary

JOB SUMMARY/GENERAL DESCRIPTION

With the goal of exceeding the expectations of our Members (Season Ticket Holders), the Membership Development Specialist Representative (MDS Rep) will provide proactive service, anticipate the needs of their clients, and deliver tailored benefits and experiences. The MDS Rep will develop personal relationships with each Member through personal touch points and by providing clear and consistent communication to secure our clients’ long-term commitment to, and confidence in, our organization. Leveraging this customer loyalty, it is the expectation of the MDS Rep to retain Members year-over-year, grow their investment with the organization, and cross-sell them into additional products. 

DUTIES AND RESPONSIBILITIES

Build relationships with current Members through phone calls, face-to-face meetings, events, and game day interactions.
Recommend additional products based on Members’ needs and wants for both personal and business use, inclusive of:
Group outings
Premium seating and suites
Additional Membership seating
Concerts, events, and arena shows
Memberships, Groups, and Suites for other Arena sports properties
Proactively strengthen relationships with Members to gain referrals of family, friends, clients, employees, and guests – use these as an outlet for new clients
·Be an expert of the products and services provided by the NBA Team and Arena. Provide unique and personalized experiences for all our clients.  Increase customer loyalty with each of these interactions by becoming a “concierge” for your client and providing them with experiences above their expectations.

·Propose creative ideas to the team that will enhance all aspects of Membership culture; including developing new benefit programs, special events and ways to exceed client’s expectations.



ADDITIONAL INFORMATION 
Bachelor's Degree.
Prior experience in providing top-level, concierge-style customer service and unique experiences in the hotel/resort, restaurant and/or hospitality industries.
Preferred minimum of two years of successful sales experience, ideally in ticket sales.
Customer-first oriented; committed to teamwork and going above and beyond clients’ expectations.
Sales-minded with the ability to build strong relationships and perform relationship-based selling.
Strong communication, prioritization, and organization skills.
Excellent problem-solving skills & ability to handle multiple projects at the same time.
Proficient with MSWord, Excel, and Microsoft CRM.  Ability to learn ticketing system.
Available to work various hours including evenings, weekends and holidays in addition to all home games.