Box Office Manager

  Southeastern Center
  Southeast Region
  Administration/Management
  Posted/Updated: 03/18/19



Job Summary

Job Summary: The Box Office Manager is responsible for the day to day operation of the Box Office and supervises all ticket selling and cash management functions in coordination with the promoter and building personnel at the Center.  

Job Responsibilities: 

  • Developing and customizing seating and pricing configurations within the computer ticket system for each event in coordination with the promoter, event manager and marketing manager
  • Modifying standard configurations or creates new builds from scratch for unique events or specialized needs
  • Fostering business partnerships with promoters by providing information and assistance promptly and accurately upon request
  • Main point of contact for show ticketing information
  • Providing day-to-day supervision of all box office personnel, providing feedback and guidance as needed
  • Participating in hiring all box office staff: performing initial review of resumes, conducting interviews, and providing input into hiring decisions to the General Manager
  • Staffing the box office by setting the monthly schedule to accommodate the promoter, walk-up sales, will call window, seating problems, payment collection, and patron inquiries
  • Discussing any performance issues with employees directly and escalates to Human Resources as needed
  • Ensuring that the daily transactions of cashiers, phone sales, and web-based sales reconcile with events outstanding per the general ledger, all source documentation, and the ticket inventory maintained outside of the computer ticket system
  • Auditing and reconciling cash drawers and sale receipts of all Box Office staff
  • Maintaining files on each event that consists of production kills, seats on-hold for the building and promoter, complimentary ticket vouchers, event audits, and ticket inventory schedule

Qualifications: 

  • Minimum of 3-5 years of related work experience to include working in a box office supervisory position
  • Graduate of an accredited four (4) year college with degree emphasis in management or industry-related field (i.e. entertainment, sports, meeting planning, recreation, engineering and business)
  • Having knowledge and experience with Ticketmaster ticketing system. 
  • Proficient with computers and the MS Office program (Word, Excel and Outlook)
     


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