Ticketing Support Specialist
This position has been filled - Job#: 453377465
Southeastern Golf Organization
Southeast Region
Sports Services
Posted/Updated: 03/29/19
Southeast Region
Sports Services
Posted/Updated: 03/29/19
Job Summary
Qualifications:
- Bachelor’s degree required in Sports Administration, Business or a related field
- Four years of experience in the computerized ticketing industry or related field required, experience in ticket management for a professional sports organization preferred
- Archtics and Ticketmaster ticketing systems required
- Salesforce CRM systems preferred, but not required
- Required to work extended or irregular hours, including nights, weekends and holidays
- Excellent communication, time management, organizational, and problem-solving skills
- Ability to work well under pressure; and to meet established goals and deadlines
- Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere
- Knowledge of principles and practices of cashier and accounting procedures
- Extensive Travel required
- Proficient in Microsoft Office programs
Responsibilities:
- Provide day-to-day leadership, mentoring, and support for assigned tournaments, including ticket system support, customer service, event communication, and reporting
- Maintain strong relationships with assigned tournament staff and Ticketmaster
- Act as subject matter expert and owner of the Ticketmaster Archtics software
- Work with assigned tournaments on event/package setup, ticket manifest buildout, reporting, invoicing, troubleshooting, and overall ticket operations
- Assist sales team(s) at assigned tournaments with CRM integration and ticket fulfillment
- Oversee event coordination for onsite support for the ticket office, will-call, advanced sales and gate setup for assigned tournaments
- Lead and train event ticket staff and volunteers during assigned tournaments for will-call, gate, and ticket customer service
- Assist in the development of ticket strategies and execute against each tournament’s unique strategic marketing plan
- Align with analytics group to mine ticketing database for insights that will create incremental sales at each tournament
- Develop analysis for insights on ticketing strategies
- Support gathering, processing, and presenting analytics to relevant constituents (including tournaments and Senior Management)
- Implement new ideas to improve the overall ticket operations at assigned tournaments
- Special projects or other duties as assigned
Our benefits include:
- Competitive wages including performance bonuses
- Medical/Dental/Life/Disability insurance
- Paid time off
- 401k plus employer match
- Employer funded retirement plan
- Health Savings Account/Medical and Dependent Care Flexible Spending Accounts
- Wellness Program
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