Premium Services Executive

This position has been filled - Job#: 453377468

Job Summary

POSITION RESPONSIBILITIES:

• Provides high level of service to existing & new premium clientele, including all Summit Club Members, annual Suite and Terrace Club Box Members, and Field-side and Patio Members.
• Assists in managing Suites and Patio Tables at all games.  
• Implement season-long service strategies focused on renewing and up-selling current premium clientele.  
• Meets defined renewal and sales goals. 
• Prospect, network, set appointments, and aggressively sell all premium seating inventory
• Generates new ticket sales revenue focusing on referrals and current client development.
• Achieves daily outbound call and touchpoint goals to support team’s efforts of customer satisfaction and sales/retention goals.
• Represents and actively promotes the team at special events, including home games, select  events, and other off-site events. 
• Handles Premium Season Ticket Member inquiries and issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members
• Maintains up-to-date knowledge and effectively and enthusiastically communicates all team events and premium member benefits.
• Ensures customer data and profile requirements are accurately represented in CRM database
• Other duties as assigned 

 MINIMUM POSITION QUALIFICATIONS:

• Two-year experience in sales and customer service.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to quickly build rapport with Premium Season Ticket Members and assess their needs
• Understanding of B2B and B2C Sales Processes; B2B Sales Experience preferred
• Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.
• Effective verbal and written communication and strong organizational skills.
• Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines.
• Computer skills emphasizing Word, Excel and Microsoft Dynamics.
• Ability to work a varied schedule including evenings, weekends and holidays.
• Experience in sports property service and sales.
• Familiarity with  Major League Soccer.
• Microsoft Dynamics CRM experience.
• Firm understanding of Kroenke Sports ticket products and services.