Box Office Intern Summer 2019

This position has been filled - Job#: 453377656

Job Summary

POSITION SUMMARY: Ability to work effectively with others and self-motivation are a few of the key characteristics required. Hours during the week and on game days are flexible. This is an unpaid, for credit internship (proof that you will receive credit is required).

LEARNING OBJECTIVES:

• Learn the main functions of Ticketmaster Archtics ticketing system to complete daily operations. Consists of face-to-face interaction with patrons and Red Members for individual sales, customer service, and all other related ticket issues.
• Communication with account representatives for distribution of tickets for the 2018-19 season, which includes season ticket packages, printing tickets, and group/individual ticket package mailing.
• Generating ticket sales reports, and managing customer databases.
• Working all events in the Box Office.
• Learn how to manage the seat inventory for all events. Includes reclassing of seats, delegating holds, and setting tickets for Account Manager, Will Call or regular mail on individuals’ accounts.
• Creation and maintenance of promo codes for account representatives using Archtics, upon request.
• Working with our cutting-edge ticket management systems (Ticketmaster & Fortress GB).
• Customer demographic tracking and financial reporting.
• Assisting our sales staff & finance team with support, research, projects and operation aid during game days.

SPECIFIC KNOWLEDGE, SKILL AND ABILITY:

• Experience: Knowledge of and/or enthusiasm for soccer, the New York Red Bulls/MLS, and professional sports a plus.
• Attendance at all events is strongly encouraged (events are generally held on Friday, Saturday, and Sunday Evenings. There are some weekday events).