Venue Systems Support Specialist

Job Summary

 Job Functions:

• Support and maintain IPTV solutions and Digital Signage platform using specialized manufacturers software
• Troubleshoots and repairs existing IPTV installed systems utilizing specialized manufacturer’s software
• Install and aligns projectors, video screens, video walls, and way-finders
• Support and maintain all access control hardware and software
• Perform daily preparations, testing and event support
• Coordinate maintenance and repair of access control hardware
• Provide training and education and support of various departments related to access control
• Provide support in the fulfillment of all special projects related to Dodgers Loyalty Program
• Contribute to the development and fulfillment of ticketing promotions, Dodgers Loyalty Program, and promotional campaigns for ticket sales products
• Coordinate with food service and concessions staff to ensure proper training of concessions staff and remedy hardware issues 
• Coordinate with the Stadium Operations and Guest Services department regarding access control
• Coordinate with Fan Hosts and Game Day staff for proper game day procedures
• Provide exceptional service to maintain positive relationships with third-party technology partners and MLB Team staff 
• Perform other related duties as assigned

 Basic Requirements/Qualifications:

• Bachelor’s Degree in Computer Science, Computer Information Systems or a related field 
• Minimum one year of experience troubleshooting and supporting tech hardware and software in a professional setting
• Excellent interpersonal skills and ability to interact and work with staff at all levels
• Possess excellent organizational, interpersonal and time management skills
• Demonstrated ability to perform advanced troubleshooting
• Ability to handle multiple tasks and to organize and prioritize workload efficiently
• Ability to recognize and maintain confidentiality of work materials and issues as appropriate
• Ability to work nights, weekends, and holidays as needed