Analyst, Business Intelligence

Job Summary

POSITION RESPONSIBILITIES:

• Develop a yearly business plan for this role and the ability to measure results.
• Serve as the primary contact for all CRM, data integration, and other business intelligence and analytics vendors and/or service providers.·    
• Spearhead data and business intelligence portfolio to provide guidance for all business units.
• Lead and manage the strategic functions of email marketing, customer database, CRM, data acquisition, and analytics for the club.·         
• Develop and support complex analytical processes and procedures to identify risks and opportunities in the origination and creation of product and product positioning.
• Collaborate with all stakeholders to manage priorities on data initiatives. Lead the development, preparation, and distribution of the organization’s enterprise-wide reporting portfolio.
• Work with departments to identify reporting needs and develop solutions, including dashboards and other reporting outputs, which provide real-time performance tracking to ranging levels of organizational leadership.
• Design and conduct market and customer research and other in-depth studies to uncover key insights and influence organizational strategies and decision-making.
• Oversee analytics to design measurement, testing, and optimization mechanisms to evaluate and drive the success of campaigns.·         
• Develop ongoing training for key stakeholders and users of CRM system
• Ensure data integrity across all systems
• Other Duties to be defined.

REQUIRED:

• Bachelor’s degree from an accredited college or university
• Strong oral and written communication skills
• Ability to work comfortably with Excel, Word, PowerPoint and Outlook

PREFERRED

• One to three (1 – 3) years of experience in business operations of a professional or college sports organization, preferably in marketing, sales or technology
• Experience with a CRM system (ex. Salesforce.com, MS CRM) 
• Working knowledge of HTML and SQL
• Experience with database applications such as SQL