Director Security - Theater

This position has been filled - Job#: 453378229

  Athletics Company
  Central Region
  Posted/Updated: 04/22/19

Job Summary

Role Summary

The Director Security will oversee all Security Supervisors, Security Officers and Command Center Officers. This position will report to the Vice President Venue Security.

Specific Functions/Activities Summary

  • Supervise ancillary events such as TV shots, Fan Fests and promotional activities along with Security shifts.

  • Develops and implements access control plans and strategies designed to maximize screening effectiveness while minimizing guest wait time.  

  • Responsible for providing the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Theater.

  • Works closely with the Command Center to safeguard company and guest property during an event.

  • Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies. Work with local law enforcement to develop and implement periodic threat-based scenario table top exercises and familiarization walk-throughs of the theater.

  • Highly responsive to emergencies in a fast paced, time sensitive environment.

  • Ensure consistency and a high level of execution by security personnel of all policies, standards and procedures.

  • Provide reports to the VP Venue Security including incident reports, weekly security activity report, end of event flash reports.

  • Conduct periodic security risk assessments, physical security assessments, and threat assessments on the theater.

  • Develop and provide the VP Security pre-event security plans for all events at the venue.

  • Collaborate with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency.

  • Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues.

  • Attend production meetings and produce event notes outlining client expectations and operational needs.

  • Participate and conduct walk-throughs to ensure adequate security for events as well as VIP ingress/egress.

  • Create weekly roll-calls in accordance with building posts and construction/event related needs for building supervisors as well as fill late call outs daily.

  • Coordinate with Staff Services to adequately schedule security officers in accordance with working budget.

  • Maintain attendance files and records for all full time and part time Building Security Officers.

  • Responsible for ensuring CCTV systems are running properly and contacting maintenance when necessary.

  • Complete video reviews and investigations for companywide matters and legal issues.

  • Review camera scopes of view and ensure 100% camera coverage in the building.

  • Assist with legal depositions regarding video footage and investigations conducted.

  • Functional understanding of CCure Access Control and link to CCTV systems.

  • Check and accurately monitor daily payroll submissions.

  • Work with People Practices regarding employee matters and regulations.

  • Support ID Operations with updating card access, swipe reports, locking/unlocking doors and special projects.

  • Maintain a key control inventory and management system and have new keys cut as needed.

  • Position will report to Vice President Venue Security & collaborate with Chicago AGM on daily operational matters.



  • Minimum 8 years of prior management experience in a large volume physical and electronic security role.

  • The ideal candidate will have a minimum of 8 years’ Security/Operational management experience in a large venue; knowledge of high-level event operations, sports, or theatre operations within a sizeable entertainment venue.

  • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred

  • Proven track record with implementation of electronic security measures and physical security measures is required.

  • Significant experience with access control measures, screening operations, and VIP security is required.

  • Proven track record in developing security plans, physical security assessments and risk assessments is essential.

  • Ability to manage cross functional teams and building relationships is essential.

  • Knowledge of local public assembly and fire codes required.

  • Knowledge of fire evacuation procedures/drills and other contingency measures required.

  • Experience working with city, state and federal agencies.

  • Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship

  • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group

  • Comfortable with managing conflict and responding to customer problems with a sense of urgency

  • Ability to demonstrate success in managing multiple tasks while under tight deadlines

  • Ability to hold team accountable for outcomes and monitor performance

  • Successful track record of measuring improvements in customer satisfaction and loyalty

  • Demonstrated experience coaching, mentoring and developing staff to perform at high levels

  • Proactive self-starter and able to work collaboratively

  • Proficiency in Microsoft Office

  • Must be willing to travel to other locations as needed

  • Demonstrated experience with alarm systems, video systems and access control systems

  • Knowledge of Software House C-Cure 9000 Access Control System, video recorder applications, and CCTV networks.

  • Excellent verbal & written communication, organizational and time management skills required

  • Possess exceptional attention to detail and strong follow-up skills necessary

  • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency

  • Skilled at working collaboratively and in a team environment

  • Strong interpersonal/customer service skills

  • Able to work under pressure and meet deadlines, while managing multiple tasks.

  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off.


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