Director, New Ticket Sales

  Central Sports Sales Company
  Southeast Region
  Sales
  Posted/Updated: 04/26/19

Job Summary

Duties and Responsibilities: 

  • The Director will be responsible for managing the ticket sales team of up to 20 Full-Time Sales Consultants.
  • Act as the principal liaison  with our partners.
  • Develop and execute approved Annual Business and Ticket Sales Plan and Operating Budget.
  • Recruit, hire, train, supervise a new ticket sales and service staff.
  • Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization, and globally.
  • Run day-to-day operations of the Fan Relationship Management Center profitably, while exceeding client expectations in revenue generation and customer service
  • Grow business significantly each year.
  • Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
  • Develop, present and communicate Ticket Sales strategies, procedures and processes
  • Identify, explore and research new sales opportunities to include season ticket and group sales target markets.
  • Continually develop the Ticket Sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
  • Track and report daily, weekly and monthly sales figures and relevant accountability reports. Handle all bookkeeping, commission reporting, staff payroll processing etc.
  • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs
  • Provide recommendations on marketing, promotions, sales strategies and community ticket/ sampling programs etc. 
  • Other responsibilities as assigned


Required Education, Experience, Skills and Abilities:

  • Minimum 3 years, Ticket Sales Management
  • Possess a degree in relevant field, a minimum of 1-2 years of sports ticket sales experience 
  • Experience with Ticketmaster/ Archtics Ticketing Software or similar product preferred but not mandatory.
  • Professional image and demeanor
  • Ability to work well with others and confidence when taking initiative
  • Prior experience coaching and developing staff
  • Proficiency in Microsoft Office Suite of Tools (i.e. Microsoft Word, Excel, Outlook) and detail oriented
  • Effective problem-solving skills
  • Advanced presentation skills
  • Excellent written and verbal communication skills; excellent listening skills
  • Ability to consistently maintain a professional image and demeanor
  • Excellent interpersonal skills
  • Good administrative and organizational skills


Compensation: Competitive Base Salary, with the opportunity to earn commission on meeting or exceeding ticket sales goals.  Competitive benefits package including medical, dental, vision, other voluntary health benefits and 401k with matching program.  



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