Senior Event Manager
This position has been filled - Job#: 453378467
Sports Facility
Northeast Region
Administration/Management
Posted/Updated: 04/30/19
Northeast Region
Administration/Management
Posted/Updated: 04/30/19
Job Summary
Responsibilities- Function as a liaison between users of the facility and the facility staff
- Plan, service and supervise large and small events
- Creates Event Resumes for direction to all departments
- Create pre and post meetings with clients as needed
- Senior leader in preparing financial estimates for potential business and pre-show estimates
- Plan, direct and evaluate the work of subordinates
- Provide leadership for event personnel
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with staff, contractors and facility users
- Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
- Complete all duties with a customer service focus through teamwork and dedication
- Plan and direct the advancement of event needs
- Plan and direct the preparation of building to meet the requirements of upcoming events/shows with Operations
- Prepares daily event evaluations and critiques
- Prepare layouts in AutoCAD prior to on-sale date for events
- Complete of post-show event financial estimates and completion of post-show event settlements
- Recommend and evaluate required event staffing levels
- Coordinate communication between building staff (union trades) and show staff during load in and load out
- Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Work with Engineering firms prior to shows for grid and building weight capacities
- Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
- Coordinate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all events staff for each event
- Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
- Coordinate service needs with Food and Beverage contractor as needed
Supervisory Job Functions:
- Oversee and manage Events Department and Managers. Demonstrate leadership in words and actions, including training, assigning work, performance appraisal and corrective action, addressing issues head on.
Nonessential Job Functions:
- Other duties and responsibilities as assigned by General Manager or his designee.
- Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field preferred.
- Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Strong oral and written communication skills
- Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
- Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
- Possession of, or ability to obtain, a current CPR certificate
- Possession of, or ability to obtain, a valid drivers’ license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision and training
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- AutoCAD experience preferred
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Familiarity with terminology used in entertainment/convention/public assembly settings
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