Senior Event Manager

  Sports Facility
  Northeast Region
  Administration/Management
  Posted/Updated: 04/30/19



Job Summary

Responsibilities

  • Function as a liaison between users of the facility and the facility staff

  • Plan, service and supervise large and small events

  • Creates Event Resumes for direction to all departments

  • Create pre and post meetings with clients as needed

  • Senior leader in preparing financial estimates for potential business and pre-show estimates

  • Plan, direct and evaluate the work of subordinates

  • Provide leadership for event personnel

  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

  • Complete all duties with a customer service focus through teamwork and dedication 

  • Plan and direct the advancement of event needs

  • Plan and direct the preparation of building to meet the requirements of upcoming events/shows with Operations

  • Prepares daily event evaluations and critiques

  • Prepare layouts in AutoCAD prior to on-sale date for events 

  • Complete of post-show event financial estimates and completion of post-show event settlements

  • Recommend and evaluate required event staffing levels

  • Coordinate communication between building staff (union trades) and show staff during load in and load out

  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public

  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

  • Work with Engineering firms prior to shows for grid and building weight capacities 

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction

  • Coordinate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

  • Review emergency planning procedures with all events staff for each event

  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid 

  • Coordinate service needs with Food and Beverage contractor as needed

 
Supervisory Job Functions:
  • Oversee and manage Events Department and Managers. Demonstrate leadership in words and actions, including training, assigning work, performance appraisal and corrective action, addressing issues head on.
 
Nonessential Job Functions:
  • Other duties and responsibilities as assigned by General Manager or his designee.
 
 
Qualifications

  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field preferred.

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

  • Strong oral and written communication skills 

  • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.

  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software

  • Possession of, or ability to obtain, a current CPR certificate

  • Possession of, or ability to obtain, a valid drivers’ license

  • Knowledge of operational characteristics of events

  • Ability to identify the needs of users of the facility

  • Knowledge of crowd management and control techniques

  • Knowledge of customer service practices

  • Knowledge of principles of supervision and training

  • Demonstrated familiarity with facility use contracts

  • Knowledge of fire and public safety regulations

  • AutoCAD experience preferred 

  • Knowledge of A/V equipment and electronic systems in public assembly facilities

  • Familiarity with terminology used in entertainment/convention/public assembly settings
 


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