Baseball-Full Time Director, Premium Sales and Service

Job Summary

• Responsible for achieving annual Premium Seating revenue goals and client and guest satisfaction at the stadium. 
• Premium Seating includes Suites and Club inventory.
• Works frequently with the Manager of Client Services, Group Sales Manager, Inside Sales Manager, Sponsorship sales staff, the ticket office staff and Food and Beverage.  

• Manage, train, motivate and progress Premium Sales and Service staff.
• Strategize to develop and execute sales plan for new and renewal  accounts.  
• Refine sales and negotiation process to maximize contract values.  
• Strong focus on prospecting new business for Premium staff in concert with Ticket Sales staff for new Suite and Club clients.  
• Manage Premium seating inventory, pricing, availability, including daily suite rentals and premium seat locations.
• Liaises with ticket and corporate sales departments for managing communication, availability and sales of suite licenses and rental inventory during the baseball season.
• Evaluate product offerings and client touchpoints to evolve and enhance client experience.  

• Engages in consistent customer relationship management with over 600 Premium and Suite clients.
• Manage client communication, client benefits, and client programming fulfillment for all events at the venue.
• Manages duties of Premium Seating Coordinators and Part-time event concierge staff providing guidance of event-specific goals and objectives.
• Executes proactive Client Service Plan campaigns and processes through individual and department Performance Standards by way of systematic communication. 

• High School Diploma required. Bachelor's degree preferred.
• Minimum of 5-7 years customer relations and sales experience in hospitality, gaming, entertainment or sports industry required. 
• Previous management experience preferred.
• Ability to work with and adapt to various personalities to achieve a common goal.
• Excellent communication/interpersonal skills are a necessity.
• Excellent organizational skills required.
• Flexibility to work weekends, nights, and holidays as required by schedule of events.
• Background in the use of CRM is required, Salesforce and Provenue proficiency is a plus